Introduction & Applicability
This Privacy Policy applies to 299b (operated via https://299b.im) and all its applications, services, and associated platforms. It covers users in Bangladesh and all other regions where 299b operates.
By creating an account or using our services on 299b, you agree to this Privacy Policy. We want you to truly understand what we do with your information — which is why we've explained everything in plain, simple language instead of complex legal jargon.
This policy was last updated on January 1, 2026. We will notify you by email or on the platform if any significant changes are made. For detailed terms, please see our Terms & Conditions View.
What information we collect
299b collects only what is necessary to deliver our services properly. We receive data in three ways:
| Data type | Example | Collection Methods | Mandatory? |
|---|---|---|---|
| Personal Information | Name, date of birth, national ID | Directly at Registration | Yes |
| Contact information | Email address, mobile number | Directly at Registration | Yes |
| Financial information | Mobile banking number | At the time of payment | Yes |
| Device Information | IP address, browser, operating system | Automatically | Yes |
| Usage data | Game history, betting patterns | Automatically | Yes |
| Communication history | Support chat, email | When Contacting Support | No |
Beyond what you provide voluntarily, some information is collected automatically — such as which device you used to log in and how long you spent on a given page. This data is used for security purposes and service improvement.
299b will never ask for or store your password, full credit card number, or bKash PIN. If anyone requests this information, it is an attempt at fraud.
Why we collect this information
Every piece of data we collect has a specific purpose — we never collect information without reason. The key reasons are outlined below:
- ▸Account management: To verify your identity and to create and manage your account.
- ▸Payment processing: To ensure secure deposits and withdrawals and to prevent financial fraud.
- ▸Service Improvement: To analyse usage patterns and deliver a better experience.
- ▸Security Assurance: To detect suspicious activity and keep your account secure.
- ▸Legal Compliance: To comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.
- ▸Customer support: To resolve your issues quickly and accurately.
- ▸Responsible Gaming: To detect unusual gaming patterns and take action to protect our members.
- ▸Personalised experience: To suggest relevant offers and games tailored to your preferences.
We never use your data to send unsolicited advertisements. You can opt out of marketing communications at any time without affecting your access to our services.
When and with whom information is shared
299b never sells your data. However, in specific circumstances, limited information may be shared with third parties — always with your protection in mind:
- ▸Payment Partners (bKash, Nagad, Rocket): Only the information necessary to verify and process transactions.
- ▸Government & Regulatory Authorities: Where required by a legal order or regulatory obligation.
- ▸Security & fraud prevention services: To identify and prevent fraudulent activity.
- ▸Technology service providers: Server hosting, cloud storage, etc. — under limited contractual agreements.
- ▸Legal Requirements: Upon a court order or official request from an investigating authority.
What We Never Do: Selling your data to advertising companies, sharing it on social media platforms, or passing it to marketing partners without your consent.
299b maintains strict confidentiality agreements with all third parties with whom data is shared. They may only use the data for the specific purposes defined in those agreements.
Data Protection Methods & Technology
299b employs industry-leading security technology to protect your data. For us, security isn't just a promise — it's an ongoing commitment.
If you suspect unauthorized access to your account, change your password immediately and contact support. We're available 24/7 to help.
Cookie Policy — What We Use & Why
Cookies are small data files stored in your browser. 299b uses four types of cookies, each serving a distinct purpose:
You can disable optional cookies at any time through your browser settings. However, disabling essential cookies may cause certain features to not function properly.
Your data protection rights
As a 299b member, you have full control over your own data. You hold the following rights:
Right to access your data
You can request to view all the information we hold about you at any time.
Right to rectification
You may request a correction to any inaccurate information at any time.
Right to Erasure
If you close your account, all data beyond the legally required retention limits will be deleted.
Right to restrict processing
You may request that the use of your data be restricted to specific purposes.
Right to Data Portability
You can request a copy of your data in a machine-readable format.
Right to Opt Out of Marketing
You can opt out of promotional emails and notifications at any time.
To exercise any of these rights, contact us at support@299b.im. We typically respond within 7 business days.
Data retention period
299b does not retain data beyond the required period. Retention periods depend on the type of data and applicable legal requirements:
| Data type | Retention period | Reason |
|---|---|---|
| Active account information | For as long as your account remains active | Service Delivery |
| Financial transaction records | 5 Years | AML legal obligations |
| KYC verification documents | 5 Years | Regulatory Requirements |
| Support communication history | 3 years | Dispute resolution |
| Marketing Communication Log | 1 year | Opt-Out Proof |
| Closed Account Data | Until Legal Period Expires | Fraud Prevention |
Once the specified retention period expires, your data is securely deleted or fully anonymized so that you can no longer be identified in any way.
Minor Protection Policy
299b is strictly for users aged 18 and above. We do not knowingly collect data from minors and actively work to prevent them from accessing our platform.
- ▸Age verification is mandatory at registration.
- ▸Government-issued ID may be requested if there is any doubt about a user's age.
- ▸If a minor's account is detected, it is immediately closed and all associated data is deleted.
- ▸If a parent or guardian raises a concern about a child's use of our platform, we take immediate action.
If a child or family member has used 299b without your permission, contact us immediately. We will assist you and close the account.
Policy updates & contact
299b may update this Privacy Policy from time to time. If any significant changes are made, we will send you advance notice. The date of the latest update is always displayed at the top of this page.
Continued use of the platform after an update constitutes acceptance of the revised policy. For major changes, however, we will seek your explicit consent.
For any privacy-related questions, requests, or complaints, please contact us in Bengali: support@299b.im — We will respond within 72 hours.