Gaming is about fun, excitement, and entertainment. But when it crosses a line, the fun can turn into a problem. 299b believes gaming should be on your terms and within your means — and we're always here to help.
At 299b, the mental and financial well-being of every member is our highest priority.
Responsible gaming means treating gaming purely as entertainment — never as a source of income or a way to solve problems. It means knowing your limits and finding enjoyment within them.
299b believes every person is in control of their own life. We never want our platform to be a source of financial or emotional harm to anyone. That's why we offer a range of tools and services at no cost — to help you play in a healthy, balanced way.
Remember: chasing losses by placing bigger bets is the biggest mistake you can make in gaming. That's exactly where problems begin. Responsible gaming means recognizing that trap — and knowing when to stop.
Gaming is a leisure expense — just like going to the cinema or eating out. That money may not come back, so never play with more than you can comfortably afford to lose.
We commit to:
These tools are built for you — completely free and always available
Set daily, weekly, or monthly deposit limits. Once a limit is set, increasing it requires a 72-hour wait — but lowering it takes effect instantly.
Decide in advance the maximum time you'll play each day or per session. You'll receive an automatic reminder when your time is up.
Take a temporary break — anywhere from 24 hours to 6 weeks. During this period, your account will be completely inactive and you won't be able to log in.
If you feel gaming is getting out of control — self-exclude for 1 month to 5 years, or permanently. Takes effect within 30 minutes.
Receive a message every 30 minutes or every hour — a summary of how long you've been playing and how much you've lost. This keeps you informed and in control.
Betting stops automatically once you've reached your set loss amount. Protect your budget the smart way.
Before you start gaming, ask yourself — what's the most I can afford to lose this month without affecting my household or my peace of mind? That amount is your budget.
A general rule of thumb: spend no more than 10–15% of your monthly entertainment budget on gaming. Enter your monthly income in the simulator to see where your limit should be.
Never bet money that would genuinely hurt to lose — electricity bills, food expenses, your child's education fund. That money is off limits.
If you notice these signs, it's time to seek help — asking for help isn't weakness, it's courage
You keep betting beyond the limits you've set for yourself and find it impossible to stop.
You're betting more to recover lost money — and you can't break out of the cycle.
Hiding from family or friends how much you're playing or how much you've lost.
Staying up late to play, struggling to focus at work, feeling constantly tired.
Borrowing money from friends, family, or a bank to fund your gaming.
Feeling irritable, angry, or anxious when you're not playing — unable to feel normal without gaming.
You need to bet more than before to feel the same level of excitement.
Gaming is causing problems at home or work, but you find yourself unable to stop.
If you identify with three or more of the signs above — please seek help now. The 299b support team is available 24/7 in Bangla, ready to listen. No judgment, no criticism — just help.
Answer the questions below honestly — no one is watching, no one will know
Stick to these simple habits and gaming will stay what it should be — genuine entertainment, not a problem.
Responsible gaming doesn't mean giving up gaming. It means playing smart. Just like you settle in to watch a cricket match thinking "I'm here to enjoy this" — decide before you start gaming how much you'll play.
Gaming is enjoyable when you play with intention. When you play out of emotion or frustration after a loss, that's when problems begin.
Get protected in just a few minutes
Log in to your 299b account and click on the profile icon.
StartGo to the "Responsible Gaming" section in the menu — all tools are available there.
SettingsEnter your daily/weekly/monthly deposit limit and tap "Set".
InstantSet a maximum number of hours to play each day. You'll receive an alert when the time is up.
InstantChoose a cooling-off period for a temporary break. Your account will be inactive during this time.
30 minutesFor long-term self-exclusion, contact our support team directly.
SupportReducing your limit takes effect immediately, but increasing it requires a 72-hour waiting period — and that's by design. This cooling-off time helps prevent impulsive decisions made in the heat of the moment.
Concerned about your gaming? Need someone to talk to? 299b's support team is available in Bangla, 24 hours a day. No judgment — just help.
299b is strictly for users aged 18 and above. We verify the age of every account and take firm measures to keep minors away from gaming.
If you suspect a child or teenager in your family is using 299b — please let us know immediately. We will take action right away.
If you have children at home, use a password lock and parental controls on your device, and make it a habit to log out.
If a minor's account is detected, 299b immediately closes the account and deletes all associated data.
Use 299b's built-in protection tools to enjoy gaming safely. We're always by your side.