Fully Transparent
299b's terms are written in plain, straightforward language. No hidden conditions — what's written is what applies.
Your Rights
Your rights as a member are clearly stated in this document, and we are committed to upholding them.
Data Protection
Keeping your personal and financial information secure at the highest level is 299b's core commitment.
Fair Payments
All deposit and withdrawal rules are laid out clearly here. No hidden fees or charges.
Bonus Terms
Full terms for every bonus and promotion are detailed here — no ambiguity.
Responsibility
299b believes in responsible gaming and has clear policies in place to protect its members.
General Introduction & Acceptance of Terms
This Terms & Conditions document constitutes a legal agreement between 299b (hereinafter referred to as "we", "299b", or the "Platform") and the user of this website or application (hereinafter referred to as "you" or "member").
By creating an account, logging in, or using any service on 299b, you are deemed to have automatically accepted all of these terms. If you do not agree, please refrain from using our platform.
299b is committed to being transparent with its members. This document has been written in plain, straightforward language rather than legal jargon so that everyone can understand it easily. If anything is unclear, please reach out to our support team.
Before using 299b's services Privacy Policy and Responsible Gaming We also encourage you to read our policies.
Account Registration & Verification
To become a member of 299b, you must register an account and provide accurate, complete information at the time of registration. 299b reserves the right to suspend any account found to contain false information.
Provide Accurate Information
During registration, provide your real name, email address, phone number, and date of birth. Providing false information may result in account termination.
Verify Identity
Before your first withdrawal, or for security purposes, identity verification using a national ID or passport photo may be required.
One Person, One Account
Each individual may only open one account. If multiple accounts are detected, all of them will be suspended.
Keep your password secure
Keep your account password confidential. 299b will not be held responsible for any loss resulting from sharing your password with others.
Opening an account under someone else's name or identity is strictly prohibited. If detected, all associated accounts will be immediately suspended and balances may be forfeited.
Eligibility Requirements
The following conditions must be met to use 299b's services. If you do not meet these requirements, you are not eligible to use our platform.
- You must be 18 years of age or older — no exceptions.
- You must operate your account from a country or region where receiving online gaming services is legal.
- You must have a valid payment method (mobile banking or bank account) registered in your own name.
- You must be of sound mind and capable of making decisions independently.
- You must not be an employee, contractor, or close relative of any 299b employee or contractor.
- You must have no history of fraud or money laundering.
299b is committed to protecting minors and underage individuals. If any doubt arises during age verification, 299b may request proof of age at any time and reserves the right to suspend the account until that proof is provided.
Deposit & Payment Methods
299b accepts deposits via Bangladesh's popular mobile banking services and bank transfers. The following rules apply to all deposits:
| Payment Methods | Minimum Deposit | Maximum Deposit | Processing Time |
|---|---|---|---|
| bKash | ৳100 | ৳50,000/day | Instant |
| Nagad | ৳100 | ৳50,000/day | Instant |
| Rocket | ৳200 | ৳30,000/day | Instant |
| Bank Transfer | ৳500 | ৳500,000/day | 1–3 Hours |
- All deposits must be made from a payment method registered in your own name.
- Deposits made through third parties are strictly prohibited.
- 299b does not charge any deposit fees — however, your payment provider may apply their own charges.
- Deposit limits may increase based on your VIP level.
- For suspicious transactions, 299b reserves the right to hold a deposit pending verification.
Withdrawal Terms & Conditions
299b follows clear withdrawal rules that apply equally to all members. Understanding how the withdrawal process works will help you avoid any confusion.
- Withdrawals must be made to the same payment method used for the deposit.
- Identity verification (KYC) is mandatory before your first withdrawal.
- The minimum withdrawal amount is ৳500.
- Winnings from bonuses are subject to wagering requirements before any withdrawal can be made.
- Silver members have a daily withdrawal limit of ৳50,000; Elite members have no limit.
- If fraud is suspected, 299b may place a hold on withdrawals until the investigation is complete.
Important: Bonus funds cannot be withdrawn directly. You may use bonus funds to place bets, and any winnings are withdrawable once the applicable wagering requirements are met. Please read the wagering requirements stated with each bonus carefully.
Bonus & Promotions Policy
299b offers a variety of bonuses and promotions for both new and existing members. It is important to review the relevant terms before claiming any bonus.
| Bonus Type | Wagering Requirements | Validity | Status |
|---|---|---|---|
| Welcome Bonus | 30× (bonus amount) | 30 Days | Active |
| Weekly Cashback | No wagering | Unlimited | Active |
| Free Spins | 20× (win amount) | 7 days | Active |
| Reload Bonus | 25× (Bonus Amount) | 15 Days | Platinum+ |
| Birthday Bonus | 15× (bonus amount) | 7 days | Gold+ |
- If bonuses are claimed through multiple accounts or fraudulent methods, all bonuses and winnings will be forfeited.
- Each promotion may not be claimed more than once per member, household, device, or IP address.
- 299b reserves the right to modify or cancel any bonus offer at any time.
- Slots generally contribute 100% toward bonus wagering requirements; some games may contribute partially or not at all.
Betting Rules & General Guidelines
All members placing bets on 299b are required to follow certain general rules. These rules apply equally to everyone and are designed to ensure a fair gaming environment.
- Once a bet is confirmed, it cannot be changed or cancelled — you may use the Cash Out option to settle your bet early.
- Minimum bet ৳50; maximum bet is determined by the specific market and your VIP level.
- If a bet is cancelled due to a technical error, the staked amount will be refunded.
- If a match is cancelled or declared a draw in Sports Betting, bets will be settled in accordance with 299b's specific rules.
- 299b reserves the right to void bets placed on obviously incorrect odds (Palpable Error).
- Bets completed during a merchant failure or server error will be settled based on the last verified data available.
- In live betting, odds change in real time; the odds displayed at the moment a bet is placed are final.
If you have a dispute regarding the outcome of a bet, please contact our support team within 72 hours of the result being published. Every complaint is taken seriously and thoroughly reviewed.
Prohibited Activities & Anti-Abuse Policy
299b is committed to maintaining a fair and honest gaming environment. The following activities are strictly prohibited and may result in account closure and balance forfeiture:
- Claiming bonuses through multiple accounts (Multi-accounting)
- Placing bets using bots or automated software
- Depositing Third-Party Funds or Money Laundering
- Arbitrage Betting or Systematic Bonus Abuse
- Attempting to hack or gain unauthorized access to 299b's systems
- Sharing information with the intent to harm other members
- Attempting identity verification using forged or altered documents
- Intentionally exploiting technical glitches in a game
If fraudulent activity is detected, 299b reserves the right to notify the relevant law enforcement authorities. All transactions and activities are recorded and may be shared with the appropriate authorities if required.
Privacy & Data Protection
299b handles your personal information with the utmost care. We never sell your personal data to third parties without your consent. To learn more, please see our Privacy Policy Read.
- Your information is used solely for service delivery and identity verification.
- Your data may be analyzed for security and fraud prevention purposes.
- Information may be disclosed when required by a legal order from a government or regulatory authority.
- All data is protected with 256-bit SSL encryption.
- Even after an account is closed, certain information is retained for a defined period as required by our policies.
Responsible Gaming Policy
299b is a firm believer in responsible gaming. We want our members to enjoy gaming as entertainment — not as a source of addiction or financial hardship.
The following protective features are always available on 299b:
- Set deposit limits — daily, weekly, or monthly.
- Set time limits for your gaming sessions.
- Self-Exclusion — close your account for a set period of time on your own terms.
- Reality Check — reminders to take regular breaks.
- Contact details for professional support.
If you're experiencing a gambling problem, contact our Responsible Gaming You'll find detailed support on this page. Seeking help is not a sign of weakness — it takes courage.
Dispute Resolution Process
Should any dispute arise between you and 299b, we will always seek to resolve it through friendly discussion first. The steps for dispute resolution are outlined below:
Contact Support
Start by speaking with our 24/7 support team in Bengali. Most issues are resolved at this stage.
File a Formal Complaint
If your issue remains unresolved after contacting support, send a detailed written complaint to support@299b.im. You will receive a response within 72 hours.
Senior Review
If necessary, the matter will be escalated to our senior management.
Changes & Amendments to Terms
299b reserves the right to update these Terms & Conditions at any time. For any significant changes, members will be notified via email or an in-platform notification.
- Continuing to use the platform after any changes constitutes acceptance of the updated terms.
- The date of the latest update will always be shown at the top of this page.
- Previous versions will be kept in the archive and made available upon request.
- If you do not agree with the updated terms, you have the right to close your account.
Check this page regularly so you don't miss any updates. To receive email notifications about changes, make sure email notifications are enabled in your profile.